Introduction

It is our aim to provide the highest quality service to all of our clients, large or small. This document sets out details of the general client care arrangements which we have in place to help us to achieve that aim, and the terms and conditions upon which Gosschalks and any successor practice of ours (“we” or “us”) will conduct business with our clients (“you”).

At the same time as being provided with this document, clients should also have received an engagement letter in relation to the specific matter we will be dealing with on your behalf confirming, amongst other things, the person responsible for the matter and information as to how we will charge you for dealing with the matter. An engagement letter may not be necessary if you are a client providing us with repeat instructions of a similar nature and you are already therefore aware of our arrangements and terms. In the event of any conflict between the terms and arrangements set out in our engagement letter and those referred to in the PDF below, the terms of the engagement letter will prevail. By instructing us, you agree to the terms and arrangements set out below, as varied by the terms of any engagement letter which we send to you.

Queries

If you have any queries about any of the above, please contact the person dealing with your matter.

Our address is:

Queens Gardens Hull East Yorkshire HU1 3DZ

Our telephone number is 01482 324252